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Fees & Charges

Fees & Billing Information

At ProHealth Family Medical Centre, we are committed to providing accessible and high-quality healthcare to our patients. To ensure transparency, below is an overview of our billing policies and service charges.

Allied Health Services are eligible for bulk billing only when a valid GP Management Plan (Care Plan) has been established and is active

Bulk Billing – 7 Days a Week

We proudly offer bulk billing for all patients with a valid Australian Medicare Card, making healthcare affordable and accessible.
Telehealth Consultation is free for Medicare Patients. Telehealth Consultation is not available on weekends.

📌 Conditions Apply for Telephone Consultations (free for Medicare Patients only).

Consultation Fees (For Non-Medicare Holders & Private Patients)

For patients without Medicare or private health insurance, consultation fees apply. Telehealth Consultation is not available for private patients.

  • Standard Consultation Fees Start From: $70
  • We accept: BUPA, NIB & Medibank Private Cards

Out-of-Pocket Fees for Additional Services

Certain medical services require an out-of-pocket fee due to their complexity or resource requirements.

🩺 Telehealth Consultation Fees

  • Bulk billing available for:
  • No gap fee applies for Medicare Patients
  • No Telehealth Consultation available on Saturday & Sunday

💉 Specialized Medical Services

  • Iron Infusion – $150
  • Implanon Removal – $60
  • Implanon Insertion – $60
  • Pre-Employment Medicals – $250
  • Complex Dressing – $20
  • Driving Fitness Assessment – $150

Cancellation & Non-Attendance Policy

Respecting appointment schedules allows us to serve all patients effectively. If you need to cancel or reschedule, please do so within the required time to avoid fees.

General GP Appointments

  • $30 Cancellation Fee applies if you fail to cancel or reschedule at least 4 hours before your appointment.
  • This fee must be paid before booking any future appointments. (Special circumstances will be considered.)

📅 Allied Health & Specialist Appointments

  • A 48-hour notice is required for cancellations.
  • $50 Cancellation Fee applies for Physiotherapy, Dietitian, Exercise Physiology, and Podiatry appointments.

How to Make a Complaint Online

We’re Here to Listen – How to Make a Complaint Online
At Prohealthtooradin, we truly value your feedback. It helps us understand what’s working well and where we can do better.
If something hasn’t met your expectations, we want to hear from you so we can make it right.

Making a Complaint Online Is Easy
We’ve made it simple and convenient to share your concerns online.
Just follow these steps:

Go to our website and click on the “Feedback or Complaints” page.

Fill in the short online form — tell us what happened, when it happened, and how we can help.

Once you submit the form, our team will review it and get back to you within a few business days.

What Happens Next
Your feedback will be handled carefully and confidentially.

Our management team will look into what happened and contact you if we need more details.

We’ll do our best to resolve the issue and let you know the outcome as soon as possible.

We Care About Your Experience
Our goal is to make sure every patient feels heard, respected, and cared for. Whether it’s a big concern or a small suggestion, your feedback helps us continue to improve.

If you’d rather talk to someone directly, you’re always welcome to contact our Practice Manager on [insert phone number] or email us at info@prohealthtooradin.com.au.

Thank you for helping us make Prohealthtooradin the best it can be — for you and for our community.

For any queries regarding fees or billing, feel free to contact our reception team at

(03) 8595 7656
📞 Book your appointment today and experience quality healthcare with ProHealth Family Medical Centre!

PRACTICE INFORMATION

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