Terms & Conditions

Welcome to ProHealth Family Medical Centre. By accessing and using our website, services, and facilities, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. General Information

ProHealth Family Medical Centre provides general medical services, telehealth consultations, and allied health services.
All information on this website is for general informational purposes only and should not be considered a substitute for professional medical advice.
We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

2. Appointments & Consultations

Appointments can be booked online, via phone, or in person.
Patients are required to arrive on time for their appointments. Late arrivals may result in rescheduling.
Telehealth consultationsare available, and applicable fees may apply as per our Fees & Charges Policy.
The centre reserves the right to refuse or reschedule appointments due to unforeseen circumstances.

3. Billing & Payment

We bulk bill eligible patients with a valid Medicare Card.
Private patients and those without Medicaremust pay consultation fees as outlined in our Fees & Charges Policy.
Additional services, such as minor procedures, pre-employment medicals, and telehealth, may have out-of-pocket costs.
Payments for non-Medicare services must be made at the time of consultation.
Failure to pay outstanding fees may result in denial of future appointments.

4. Cancellation & Non-Attendance Policy

Patients must cancel or reschedule their GP appointments at least 4 hours in advanceto avoid a $30 cancellation fee.
Allied health & specialist appointments require 48 hours’ notice, or a $50 cancellation fee
This fee must be paid before any future appointment can be scheduled.

5. Telehealth Consultations

Patients booking telehealth consultationsmust have a stable internet connection and a quiet environment.
Fees apply for non-eligible bulk-billed patients.
Consultation outcomes, including prescriptions, referrals, and results, will be available via the MyPractice App.

6. Privacy & Confidentialitysd

We are committed to protecting patient privacyin accordance with the Privacy Act 1988 (Cth).
Personal and medical information is kept strictly confidential and only shared with relevant healthcare professionals for treatment purposes.
We do not sell, distribute, or disclose patient data without consent, except where legally required.

7. Website Usage & Content

The content on this website, including text, graphics, and images, is for informational purposes only.
We strive to keep all information accurate and up to date but do not guarantee completeness or accuracy.
Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited.

8. Emergency & After-Hours Care

ProHealth Family Medical Centre is NOT an emergency service. If you have a medical emergency, call 000 immediately.
For after-hours medical assistance, please contact the after-hours healthcare service.

9. Code of Conduct

We expect all patients and visitors to treat our staff and practitioners with respect and courtesy.
Any form of abuse, aggression, or inappropriate behavior may result in denial of services and removal from the premises.

10. Contact Information

For any inquiries or concerns regarding these terms, please contact us:

By using our services, you acknowledge and agree to abide by these Terms & Conditions.